Refund and Return Policy
Last Updated: October 24, 2025
At Rose Gallery, your satisfaction is our top priority. If you are not completely happy with your purchase, our Refund & Return Policy explains how you can return items or request a refund.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Items must be returned within [## days] of purchase.
- Products must be unused, in original packaging, and in the condition you received them.
- Certain items are non-returnable, including gift cards, downloadable products, and clearance items.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear in your account.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
3. Return Process
To initiate a return, please follow these steps:
- Contact our Customer Support at support@[yourcompany].com to request a return.
- You will receive a Return Merchandise Authorization (RMA) number and instructions for shipping.
- Ship your item back to the address provided.
- Track your return until we confirm receipt and process your refund.
4. Exchanges
Exchanges are available for defective or incorrect items only. Contact our support team to arrange an exchange.
5. Shipping Costs
- Customers are responsible for return shipping costs, unless the return is due to a defect or our error.
- We recommend using a trackable shipping service to ensure your item reaches us safely.
6. Contact Us
If you have any questions or concerns about your return, refund, or exchange, please reach out:
- Email: support@[yourcompany].com
- Phone: (123) 456-7890
- Live Chat: Available on our website
7. Disclaimer
We reserve the right to refuse returns that do not comply with this policy. This policy may be updated periodically without prior notice.